Case Study: 7 Day Clinic achieves streamlined scheduling and reduced miscommunication with Call Scheduler

7 Day Clinic - Customer Case Study

7 Day Clinic, a newly founded walk-in express care network serving multiple locations, struggled to schedule call duties for 15 providers and 16 receptionists using an antiquated paper system—requests arrived on slips and random messages, leading to misplaced requests and wasted time. Dr. Bellam, familiar with Call Scheduler from his previous work at CentraCare, engaged Call Scheduler a few months after opening to address the problem.

Call Scheduler implemented its call scheduling software and provided training, replacing paper slips with a centralized system; 7 Day Clinic now schedules about six weeks out, with Anderberg updating the system weekly. The result: greatly reduced miscommunication and lost requests, improved scheduler productivity, and an intuitive platform that required no customer service calls in nearly a year, making scheduling significantly easier for the clinic.