Case Study: Volvo achieves 24x better sales performance with Call Center Studio

Volvo boosts sales performance 24x with Call Center Studio

Call Center Studio partnered with Volvo to address a significant challenge within its sales process. The automotive manufacturer's contact center operation was experiencing poor lead quality and inefficient distribution and tracking of potential buyers, resulting in a high number of lost sales opportunities.

By implementing its Autotrack solution, Call Center Studio dramatically improved Volvo's efficiency. The time to reach out to a new lead dropped from nearly 30 hours to just over one hour. This led to a 71% increase in the number of leads contacted by sales agents and a 13% overall increase in lead contact rate, resulting in 24x better sales performance for Volvo.

Volvo