Case Study: SunCulture achieves faster, automated farmer support with Call Center Studio

SunCulture scales 250-seat customer service with Call Center Studio

SunCulture, a climate tech company, faced a challenge in scaling its customer service for farmers. Their 250-seat contact center needed to be more efficient and integrated with their Sundesk CRM to reduce manual data entry and handle communications across multiple channels. They partnered with vendor Call Center Studio to implement a solution.

Call Center Studio integrated the contact center directly with Sundesk CRM, providing real-time caller identification and automated ticketing. This solution featured a Smart Scripter and dynamic agent workflows that adapted to each farmer's record, cutting handling time and eliminating manual searches. The system also supported service in both English and Swahili across voice and WhatsApp, resulting in faster handling, cleaner data, and more consistent service for SunCulture's customers.

SunCulture