Case Study: Elitcar Rental achieves global customer reach with Call Center Studio WhatsApp Call

Elitcar Rental handles nearly 20% of call traffic with Call Center Studio

Elitcar Rental, a Turkish car rental company, partnered with Call Center Studio to modernize its customer communication and enhance its global reach. The challenge was to move beyond the rigid structure of a traditional call center model and provide a more accessible, frictionless rental experience for a worldwide customer base.

Call Center Studio implemented its WhatsApp Call solution, integrating it into Elitcar's omnichannel contact center. This provided customers with one-touch calling, advanced IVR routing, and a unified agent desktop, eliminating roaming costs and the need to switch apps. The solution from Call Center Studio was highly effective, handling nearly 20% of Elitcar's total call traffic within weeks, which significantly boosted operational efficiency.

Elitcar Rental