Case Study: MDNA Skin achieves higher conversions with Call Center Guys

MDNA Skin boosts conversions 20% with Call Center Guys

MDNA SKIN, a luxury skincare company based in Japan, needed assistance managing its growing volume of customer inquiries from various social media platforms. They required a partner to ensure all communications were handled with a high degree of professionalism and care to maintain their brand voice. They enlisted Call Center Guys for customer experience support.

Call Center Guys implemented a solution that included a complete knowledge transfer, constant communication with management, and custom-tailored technology to handle inquiries across multiple channels like phone, email, and online chat. This allowed MDNA SKIN to maintain its valued online presence, achieving a 95% service level, helping 10,000 customers, and increasing conversions by 20%.

MDNA SKIN