Case Study: Lumineux Oral Essentials achieves faster customer support with Call Center Guys

Lumineux Oral Essentials boosts conversions 25% with Call Center Guys

Lumineux Oral Essentials, a provider of natural teeth whitening products, was struggling to manage its exponentially growing customer base. Their internal team was overwhelmed, leading to a backlog of approximately 4,000 unattended customer emails. They reached out to Call Center Guys for help with this support backlog and to improve their overall service levels.

Call Center Guys implemented a dedicated team of 'Lumineux Specialists' for the client. This solution included comprehensive training and custom-tailored technology to handle inquiries across multiple channels. The vendor helped Lumineux achieve a significantly increased service level, helping 50,000 customers, increasing conversions by 25%, and achieving a first response time of under 30 seconds.

Lumineux Oral Essentials