Case Study: Affordable Dentistry achieves improved phone performance and more bookings with Call Box

Affordable Using Call Box as a Tool for Improvement Dentistry

Affordable Dentistry, a family-run general dentistry and orthodontics practice in Dallas with 30 years of service, was struggling with inconsistent phone performance and missed opportunities on patient calls. After seeing Call Box’s direct mail and demo calls, the team engaged Call Box’s call monitoring and coaching service to diagnose phone problems and improve how staff handle incoming calls.

Call Box implemented call recording, categorization and reporting so Affordable Dentistry could track reasons for scheduling, peak call times and which staff booked the most patients. Management now reviews Call Box reports in monthly meetings, using the data as a coaching “report card” that boosted staff accountability, generated consistently positive feedback and led to clearer scheduling processes and more booked appointments.

Affordable Dentistry

Bridgette Reed

Financial Administrator