Case Study: Southaven Police Department achieves 350+ staff hours saved and fewer in-person non-emergency responses with Caliber Public Safety

How the Southaven Police Department used Caliber’s Online RMS to reduce the amount of time officers spent on non-emergency reports

The Southaven Police Department was facing a steady increase in non-emergency report requests that were tying up officers—often 20+ minutes per incident—and diverting resources from higher-priority calls. To reduce in-person responses and streamline intake, Southaven partnered with Caliber Public Safety and implemented Caliber’s Online RMS with an Online Self-Reporting Form.

Using Caliber Public Safety’s Online RMS, the department embedded a custom online reporting form on its website and shifted review to a sworn desk officer who creates reports when warranted or follows up with submitters. The change produced measurable results: roughly 780 online submissions from January–mid‑November 2021 and over 350 staff hours saved, while enabling targeted patrol responses and better allocation of personnel.

Southaven Police Department

Kevin Sanders

Officer