Case Study: National Healthcare and Senior Living Provider achieves nearly 35% telco cost savings and 90% reduction in missing invoices with Calero

Calero-MDSL delivers visibility, control, and over $2 million in savings to national healthcare and senior living provider

The National Healthcare and Senior Living Provider, which operates nearly 250 clinics across 28 states with 21,000 employees, faced chaotic telecommunications billing—hundreds of monthly invoices, lost or late mail, providers unwilling to consolidate statements, and little visibility to validate charges. After a major data provider failed to deliver promised TEM savings, the provider’s telecommunications expert engaged Calero and its telecom expense management (TEM) solution to regain control.

Calero implemented its TEM platform plus staffed support (invoice-loader/content manager and expense analyst), integrated with carriers via EDI and portals, and provided ongoing service delivery and client success oversight. The result was a nearly 35% reduction in monthly telco costs (about $2.4–$2.5M annually), a 90% drop in missing invoices and roughly 40% fewer invoices processed—restoring visibility, eliminating late fees, and delivering measurable, sustained savings.