Case Study: Healthcare Equipment Provider achieves $6M annual telecom savings and enhanced visibility with Calero

Calero-MDSL delivers visibility, control and adaptability for major healthcare equipment provider

Healthcare Equipment Provider, a leading home medical equipment company serving millions of patients, faced an unwieldy telecom environment with annual telecom spend of $25M, poor inventory and billing reconciliation, and a highly mobile workforce that became largely remote during the pandemic. Their existing TEM struggled to track circuits, forwarded lines and thousands of devices, creating hidden costs and operational strain until they adopted the Calero-MDSL Telecom Expense Management (TEM) platform from Calero.

Calero-MDSL was deployed using Wireline, Call Accounting and Invoice Management to rebuild accurate inventory maps, track circuits and devices, and hold carriers accountable. As a result, Calero enabled the Healthcare Equipment Provider to right-size locations, remove thousands of lines, and support telehealth device deployments — cutting annual telecom costs from $25M to $19M (a $6M reduction) over three years while improving reporting, budgeting and operational efficiency.