Case Study: Deel achieves 20% higher CSAT with Cal.com

How Deel.com improved their CSAT by 20% with Cal.com

Deel, a global HR platform, faced significant challenges with scheduling real-time engagements for clients and team members across different time zones. They required a solution that was both flexible and easy to manage. To address this, they turned to the scheduling software from Cal.com.

The implementation of Cal.com provided a streamlined solution for booking support and security verification calls. The platform's features, including managed event-types and round-robin team events, automated the scheduling process. This integration by Cal.com yielded significant results, directly improving the company's Customer Satisfaction Score (CSAT) by 20% and drastically reducing the time required to schedule meetings.

Deel

Dan Westgarth

COO