Case Study: Deel improves scheduling efficiency with Cal.com

Deel - Customer Case Study

The customer, Deel, a global HR and EOR platform, faced the challenge of inefficient scheduling. Their customer service experts struggled with a time-consuming back-and-forth process to book meetings and manage cancellations using various external services, which created significant operational attrition and hindered team efficiency. They turned to the vendor, Cal.com, for its scheduling infrastructure to find a solution.

Cal.com provided a comprehensive booking solution using its round-robin feature and managed event templates. This implementation drastically reduced scheduling overhead for Deel. The results were significant: customer satisfaction scores improved by 20%, and efficiency increased to the point where a booking now occurs every four minutes. Due to this measurable impact, Deel expanded usage from an initial 800 employees and is on course to have 3,000 using Cal.com by the end of 2024.

Deel

Daniel Westgarth

Chief Operating Officer