Case Study: Waitsfield and Champlain Valley Telecom improves invoicing efficiency and customer service with CAI Software's DataView Document Management

Waitsfield and Champlain Valley Telecom improves invoicing efficiency and customer service response time with DataView Document Management

Waitsfield and Champlain Valley Telecom (WCVT), an independent telephone company, faced challenges with customer service and response times due to an expanding annual volume of over 2.5 million documents. To enhance its invoice distribution and information access, WCVT partnered with vendor CAI Software to implement its DataView Document Management System.

The CAI Software solution organized documents into a secure, searchable digital repository, enabling call center reps to quickly locate information while customers were on the phone. This resulted in improved service response times, significant time and money savings, and a more efficient process for explaining services and answering account questions.

Waitsfield and Champlain Valley Telecom

Jim Lavoie

VP Information Systems