Case Study: Subaru of Wakefield improves customer information access and transaction processing with CAI Software’s DataView

Subaru Improves Efficiency of Information Access and Customer Transaction Processing with DataView

Subaru of Wakefield, a Subaru dealership in Massachusetts, was facing the challenge of an inefficient, paper-based system for managing customer records, which slowed down information access and transaction processing. To address this, they implemented the DataView Document Management System from vendor CAI Software.

By deploying CAI Software's DataView solution, the dealership was able to digitally store and instantly index all documents in a central repository. This resulted in faster look-up of customer information, significantly improved customer service, and reduced costs for paper, ink, and storage space.

Subaru of Wakefield

Sal Barbagallo

General Manager