Case Study: SSS Management Services secures new business and maximises productivity with CAFM Explorer

SSS Management Services Securing new business and maximising productivity with CAFM Explorer

SSS Management Services, a facilities and security management business with more than 25 years’ experience overseeing 13,000 buildings, needed a flexible, cost‑effective FM system that could scale to strengthen its service offering and win new contracts. After reviewing the market they chose CAFM Explorer (Idox’s all‑in‑one facilities management software) to replace a rigid legacy system and provide a cloud‑based, scalable platform.

CAFM Explorer was implemented with a web‑based self‑service Help Desk, Planned Preventative Maintenance and Report Explorer modules, plus mobile access for contractors and multi‑layer data management, giving estate‑wide visibility and better budget tracking. The Help Desk now supports over 300,000 calls a year, and since adopting CAFM Explorer in 2016 SSS Management Services has improved productivity, enhanced reporting and supplier coordination, retained customers, won renewals and accelerated business growth.

SSS Management Services

Stacey Anderson

Managing Director