Case Study: RFM Group achieves streamlined, efficient facilities management with CAFM Explorer

CAFM Explorer helps RFM Group efficiently administer facilities management operations for its diverse customer base

RFM Group is a UK property services specialist delivering fit-out, FM and M&E services across commercial, retail, education, healthcare and residential sectors. As its FM customer base grew, maintaining thousands of service entries in spreadsheets and legacy systems became unmanageable, so RFM Group moved to CAFM Explorer to replace manual databases and improve reporting, compliance and day-to-day FM administration.

CAFM Explorer was deployed with modules such as PPM, helpdesk and asset register to centralise assets, automate task allocation, generate dashboards and track SLAs. The solution streamlined helpdesk processes, saved administrators considerable time, improved contract reporting and compliance, and led clients (including one who scrapped a previous asset system) to migrate more services onto the platform—demonstrating stronger customer satisfaction and more efficient FM delivery using CAFM Explorer.

RFM Group

Nik Ashworth

FM Director