Case Study: Affinity Water achieves streamlined facilities management and improved SLA compliance with Idox’s CAFM Explorer

Affinity Water Streamlining facilities management (FM) with Idox’s CAFM Explorer

Affinity Water, the UK’s largest water-only supplier serving 3.6 million customers, needed to consolidate facilities management across a vast estate of 600+ sites and 25 locations. Their legacy, disparate systems made scheduling, contractor performance tracking and SLA management difficult, so they selected Idox’s CAFM Explorer as the integrated FM solution to provide a single, automated platform for work allocation and reporting.

CAFM Explorer delivered a web-based Help Desk, automated notifications, mobile workforce job issuing and SLA/KPI dashboards, enabling Affinity Water to centrally monitor planned and reactive maintenance across its estate. The vendor’s CAFM Explorer improved visibility and operational efficiency—monthly reporting and real-time tracking let the team identify SLA breaches, chase contractors, support remote working during COVID-19, and manage audits across 600+ sites from one dashboard.

Affinity Water

Anna Gur

Regional Facilities Manager