Case Study: Affinity Water achieves streamlined facilities management with CAFM Explorer from Idox

Affinity Water streamlines FM across 600+ sites with CAFM Explorer

Affinity Water, the UK's largest water-only supplier, faced a significant challenge in streamlining its facilities management across a vast estate of over 600 sites and a large network of contractors. Their disparate systems made it difficult to monitor workloads, track progress, and review contractor performance against SLAs. To address this, they chose to implement CAFM Explorer from Idox.

By deploying Idox's CAFM Explorer, Affinity Water gained a centralized digital hub to log, allocate, and monitor all maintenance work and SLAs. The solution provided real-time tracking, automatic notifications, and insightful reporting, which led to greater operational efficiency and improved visibility. This was particularly crucial for ensuring business continuity and compliance during remote audits in the COVID-19 pandemic. The vendor's support and training were also highlighted as key benefits of the implementation.

Affinity Water