Case Study: Professional Academy boosts lead generation by 60% with CafeX Live Assist

Leading provider of professional training and accreditation increases lead generation by 60% with CaféX

Professional Academy, a leading provider of professional training and accreditation, needed a more efficient way to engage website visitors and generate leads after moving to Microsoft Dynamics 365. The company wanted an omnichannel solution that would integrate with its CRM, improve digital customer engagement, and streamline the agent experience. CaféX Communications provided its Live Assist for Microsoft Dynamics 365 solution to meet these needs.

With CaféX Communications’ Live Assist, Professional Academy gained tightly integrated live chat and omnichannel capabilities that reduced the need for separate tools and helped agents work more efficiently. The company saw higher live chat volumes on its website, a 60% increase in leads generated, faster conversion times, and easier customer follow-up and nurturing.

Professional Academy

Michael O'Flynn

Sales and Marketing Manager