Case Study: district m improves online conversions with CafeX Communications Live Assist for Microsoft Dynamics 365

Growing digital advertising company improves online conversions with CaféX Live AssistTM for Microsoft Dynamics 365

district m, a fast-growing digital advertising company founded in 2013, needed to improve response times for a high volume of customer questions while reducing the number of tools its teams had to juggle. Working with CaféX Communications, the company looked for an omnichannel solution integrated with its Microsoft Dynamics 365 CRM to support live chat, co-browsing, voice/video, and bot-enabled lead qualification.

CaféX Communications implemented CaféX Live Assist™ for Microsoft Dynamics 365, giving district m’s Sales, Marketing, and Support teams a single platform to manage customer conversations and collaborate more efficiently. The result was faster responses, higher user engagement on key landing pages, longer time spent on the mypixel website, and happier employees thanks to fewer applications and smoother workflows.

district m

Luc Marsolais

Senior Vice President, Operations