Case Study: Anglian Water improves forecasting accuracy and productivity with CACI Forecaster

How Anglian Water Moved Beyond Excel For Forecasting Success

Anglian Water worked with CACI Limited to move beyond Excel-based forecasting and create a simpler, more accessible way to produce customer calling and handle time forecasts across billing, operations, debt recovery, and more than 400 back-office workflows. The team needed a forecasting approach that required less technical expertise, offered more relevant models and business drivers, and supported their goal of becoming a Frontier forecasting department.

CACI Limited implemented Forecaster to provide easy-to-use, agile, and transparent forecasting with simple data import/export and minimal IT support needs. The result was significant time and cost savings, a 20% increase in forecasting team output, and improved forecast accuracy from 6.2% in 2013 to 5.7% in 2017 despite volatile call volumes; Anglian Water was also recognized by Forum Standards Benchmarking as one of the leading organizations, with forecasting rated “very strong.”

Anglian Water