Case Study: Hackney Youth Justice Service achieves a single citizen record with CACI Limited

Hackney Youth Justice Service - Customer Case Study

Hackney Youth Justice Service in the London Borough of Hackney works with multiple agencies to reduce youth offending and manage risks to young people, their families, and the wider community. The service was relying on the OpenText eDocs document management system, but adding information was manual, time-consuming, and prone to error, creating challenges around sharing the right information and avoiding duplicate records.

CACI Limited integrated OpenText eDocs with the ChildView youth justice application to create a single source for documents, with automated two-way syncing between systems. As a result, Hackney Youth Justice Service improved access to consistent records, saved considerable time in storing and sharing information, and reduced IT storage costs. CACI Limited’s solution helped ensure staff could act on the right information more quickly and efficiently.

Hackney Youth Justice Service

Brendan Finegan

Service Manager