Case Study: Gwynedd Council improves reporting and automates reports with CACI's Cygnum remote training

Gwynedd Council speeds reporting with CACI after 4 remote training sessions

Gwynedd Council faced a challenge when the COVID-19 pandemic prevented its staff from receiving in-person training on the reporting functionality of the Cygnum software they used for care services. The council needed to get up to speed with the system quickly to maximize its use and improve their work processes.

CACI Limited implemented a solution by adapting its standard training course for remote delivery via Microsoft Teams. The vendor's product manager conducted the training over four half-day sessions, which was highly effective. As a result, Gwynedd Council automated several reports, decreased manual intervention, and created reports much faster, leading to better quality reporting for its services.

Gwynedd Council