Case Study: Centrica achieves improved delivery and cost savings with CACI managed services

Centrica PLC - Customer Case Study

Centrica PLC, a large UK and North American energy company, needed a better way to manage telephony and networks delivery across its business. Its internal project function relied heavily on contract staff, creating rising costs, management overhead, and risk from losing niche expertise, so it turned to CACI Limited for managed delivery services and network/IT project support.

CACI Limited provided a consolidated delivery management service covering requirements development, firewall management, and broader network and IT project delivery, while adopting Centrica’s processes and improving governance. The result was a more flexible resourcing model, reduced management overhead, better cost control, and a consolidated supplier base; measurable gains included an expected £9m saving from a room booking system, a 10% reduction in travel and accommodation costs from video conferencing migration, and improved telephony and call routing performance.

Centrica PLC

Peter Pratt

Head of Telephony & Networks