Case Study: Centrica achieves better network and IT service delivery with CACI

Centrica cuts travel and accommodation costs by 10% with CACI Limited

Centrica PLC, a major multinational utility company, faced challenges with its IT project delivery function being staffed by contract resources, which created misalignment with corporate strategy, management overhead, and risk from niche expertise leaving. To manage these issues and improve network services, Centrica sought an outsourced delivery partner and selected CACI for its Network Services.

CACI was implemented as a managed services delivery partner to handle complex network and IT projects. The solutions included delivery management, firewall management, and specific programs like a company-wide room booking system, video conferencing migration, voice transformation, and intelligent call routing. The results were significant, including an expected £9 million savings over five years, a 10% reduction in travel costs, and improved customer experience through reduced call handling times.

Centrica PLC