Case Study: Care Quality Commission achieves intelligence-driven scheduling and resource planning with CACI Cygnum

Care Quality Commission schedules 45% of inspections automatically with CACI

The Care Quality Commission (cqc) faced challenges managing its new, more intelligence-driven inspection methodology with outdated systems like spreadsheets and email. This led to operational inefficiencies, inconsistent resource allocation, and difficulty gathering reliable management information. To address this, cqc selected the Cygnum resource scheduling and case management system from vendor CACI Limited.

CACI implemented Cygnum as a secure, cloud-based solution that provided a centralized scheduling engine, self-service capabilities for inspectors, and integrated timesheet and reporting modules. This allowed cqc to automate up to 45% of its annual inspections, free up inspector time, and gain invaluable data for demand modelling and future planning. The solution provided cqc with consistent schedules, streamlined administrative processes, and reliable data for strategic decision-making.

Care Quality Commission (cqc)