Case Study: Caerphilly County Borough Council delivers remote care service training with CACI's Cygnum

Caerphilly County Borough Council streamlines home care scheduling for 300 staff with CACI Limited

Caerphilly County Borough Council faced the challenge of maintaining its vital Home Care and Reablement services during the COVID-19 lockdown, which required its office-based staff to work from home. This shift necessitated a new approach to receiving account management, training, and support from vendor CACI for its Cygnum workforce management software.

CACI implemented its FUSIONhub methodology, a virtual consultancy that enables remote project delivery. This solution allowed CACI to conduct all meetings and training sessions for Caerphilly remotely using platforms like Zoom, ensuring the continuity of service without disruption. The result was a seamless transition to remote support, with the customer noting the training session was highly effective and easy to follow.

Caerphilly County Borough Council