Case Study: Monash Health achieves faster medical referral triage with C9 Pty

Monash Health streamlines patient triage with C9 Pty for 1M+ annual transactions

The customer, Monash Health, faced a challenge with a failed project to build a new system for tracking patient referrals. They needed a solution to handle high volumes of confidential faxes and HL7 messages, requiring quick and measurable specialist assignment by multiple roles. C9 was commissioned to scope and build this new triaging application.

C9 successfully delivered the Ozetriage system on time and on budget, receiving a standing ovation from the client. The solution was built to be scalable, with an infrastructure designed to handle over one million transactions annually. C9 also secured an agreement to provide ongoing support, maintenance, hosting, and future development for the application's rollout to other medical institutions.

Monash Health