Case Study: a leading athletic apparel retailer streamlines BI operations with C5i

Managing Digital Business Intelligence Support

A leading athletic apparel retailer sought to streamline its complex and fragmented business intelligence (BI) operations. The client used multiple technologies and vendors to handle its reporting needs, which lacked integration and a unified 24/7 support model for its global operations. They partnered with C5i to manage stakeholder queries, integrate their BI stack and data sources, and create a more cost-effective and nimble support system.

C5i implemented a flexible core and flex team management model to handle day-to-day support and scale resources to meet the client's dynamic, seasonal demands. Their approach included a dedicated Center of Excellence (COE) for governance and knowledge management. This solution allowed C5i to automate a major portion of reports, integrate all backend systems, and drastically reduce query resolution times. The outcome was significant bandwidth savings, optimized operations with reduced costs, and greatly improved stakeholder satisfaction scores.