Case Study: a Global Healthcare Medical Devices Manufacturer achieves cost savings and better patient outcomes with C5i's Azure-powered Cost to Serve analytics

Driving Customer Delight and Better Patient Outcomes through ‘Cost to Serve’ Value Chain Analytics

Global Healthcare Medical Devices Manufacturer faced significant operational challenges including disparate data systems, limited cost visibility, and inconsistent service delivery that impacted customer satisfaction and profitability. To overcome these hurdles, they partnered with analytics provider C5i to implement a comprehensive 'Cost to Serve' value chain analytics solution built on the Microsoft Azure ecosystem.

C5i's solution involved leveraging Azure and Databricks to create a unified data platform and Power BI for real-time insights and interactive dashboards. This initiative delivered immediate and substantial results, identifying $11 million in cost savings within 30 days and forecasting $70 million in revenue opportunities. Additionally, the project achieved $5 million in productivity savings and significantly enhanced customer satisfaction, delivering a 10x ROI for the client.