Case Study: AEP-PSO improves customer service and energy reporting with C3.ai

Improving Customer Service via Energy Consumption Reporting

AEP-PSO, the public service company of Oklahoma, needed to improve customer service by delivering a modern, integrated digital experience for its 550,000 residential and 75,000 commercial customers. It turned to C3.ai and the C3.ai Residential and C3.ai Commercial applications on Amazon Web Services to help provide better energy consumption reporting and customer-facing insights.

C3.ai implemented a unified AI platform that integrated six data sources, including billing, enterprise, weather, and MDM data, to support interval data integration, TOU rates, demand response, rate optimization, and predictive alerting. In 24 weeks, AEP-PSO achieved near real-time consumption data within 4 hours and generated 80,000 personalized home energy reports, enabling proactive bill alerts and targeted customer engagement.

AEP-PSO