Case Study: Eversource achieves $150M annual economic benefit with C3 AI Customer Engagement

Eversource drives $150M annual value with C3.ai

The customer, Eversource, a major U.S. electric and gas utility, sought to decrease energy use through greater customer engagement. Their challenge was to create a comprehensive platform to deliver a personalized and targeted customer experience across their multiple operating utilities. They deployed the C3 AI Customer Engagement Application, built on the C3 Agentic AI Platform, to meet this challenge.

C3.ai implemented a solution that aggregated data from 12 disparate source systems into a single view, enabling highly targeted insights and personalized energy efficiency recommendations for customers. This resulted in an estimated annual economic benefit of $150 million for the company and its customers. The C3.ai solution also provided the utility with its first unified view of customer data, helping to drive engagement and increase participation in energy efficiency programs.

Eversource