Case Study: a leading diagnostics company accelerates sales insights with C3 Generative AI from C3.ai

a leading U.S.-based diagnostics company cuts account-insight time by 50% with C3.ai

The customer, a leading U.S.-based diagnostics company, faced a challenge where its sales force struggled to access timely and reliable customer account information from its CRM system. This slow, manual process of exporting and sorting data hindered the sales team's ability to identify at-risk accounts and plan customer visits effectively. To address this, the company partnered with C3.ai to implement the C3 Generative AI application.

C3.ai deployed its C3 Generative AI solution, which ingested over 3 million rows of CRM data to provide real-time insights through natural language search on both desktop and mobile. This implementation resulted in a 50% reduction in the time required to identify critical customer data, allowing sales representatives to proactively address customer concerns and plan visits more effectively.