Case Study: a large steel manufacturer achieves faster sales insights with C3.ai Generative AI

a large steel manufacturer boosts sales insights 40% faster with C3.ai

A large steel manufacturer faced significant challenges as its sales team struggled to navigate vast amounts of customer and sales data. Manual searches were time-consuming and hindered quick, informed decision-making, while existing tools lacked the necessary ease-of-use. To address this, the company engaged C3.ai to deploy its generative AI solution.

C3.ai implemented a platform that integrated eight live data sources, enabling sales representatives to query information using natural language. The solution delivered accurate, hallucination-free responses and provided capabilities for follow-up questions and role-based access. This resulted in a greater than 40% reduction in the time required to surface insights and achieved a 97% accuracy rate on structured data queries, significantly enhancing sales efficiency for the large steel manufacturer.