Case Study: a large manufacturing company improves operator troubleshooting and reduces time to insights with C3.ai Generative AI

a large manufacturing company reduces troubleshooting time by 90% with C3.ai

The large manufacturing company faced a challenge with high employee turnover and a wave of new operators who struggled to troubleshoot complex equipment. With domain expertise concentrated among a few experienced technicians and data spread across disparate sources, diagnosing issues was a lengthy and error-prone process that hindered the company's ability to minimize unplanned downtime. To address this, they partnered with C3.ai to deploy C3 Generative AI.

C3.ai implemented a solution by unifying over 1,000 documents and 5 billion rows of structured process data into an enterprise knowledge base powered by a fine-tuned proprietary large language model. This provided operators with a single interface to search documentation and sensor data, drastically streamlining root cause analysis and corrective action discovery. The deployment by C3.ai achieved a 90% reduction in the time to find insights and over 85% accuracy for answers retrieved from documents.