Case Study: a specialty online home furniture retailer achieves fully automated inbound scheduling with C3 Solutions

This Online Retailer Had to Become Fully Automated to Stay Competitive

a major online home furniture and furnishings retailer faced significant challenges with its manual inbound receiving process. The inefficient system led to poor labor timing, increased costs from detention and demurrage, and hindered order fulfillment. They needed to automate scheduling and gain visibility from supplier order to delivery, requiring a scalable, API-driven solution that could integrate with their S&OP software. To address this, they partnered with C3 Solutions for its dock scheduling and yard management services.

C3 Solutions implemented a system that fully automated the receiving schedule and yard tasks, eliminating manual emails entirely. The solution successfully leveled warehouse operations, directed drivers automatically upon arrival, and provided essential visibility for tighter control and risk management. A key result was achieving a measurable 100% elimination of emails. Furthermore, the system helped the retailer obtain C-TPAT Tier 1 certification and is fully scalable for their planned global expansion.