Case Study: Leading UK Grocer Company streamlines dock scheduling and purchasing with C3 Reservations from C3 Solutions

Leading UK Grocer Company - Customer Case Study

A leading UK grocer managing 12 distribution centers faced significant challenges in its dock operations. It used a manual, paper-based system to handle 10,000 monthly appointment requests, which required a large call center and time-consuming data entry into its WMS. This inefficiency prevented accurate capacity predictions and created issues with inventory purchasing. The company selected C3 Solutions and its C3 Reservations product after a rigorous RFP process to address these problems.

C3 Solutions implemented its C3 Reservations platform, which was integrated with the grocer's WMS. This allowed suppliers to request appointments online via a 24/7 portal, eliminating the need for a call center and automating confirmations. The system automatically exchanged PO and appointment data with the WMS, freeing staff from manual entry and providing real-time visibility. The solution from C3 Solutions improved operational efficiency, enhanced relationships with supply chain partners, and provided better delivery tracking for buyers.