Case Study: Leading Sports & Outdoor Accessories Company streamlines dock scheduling with C3 Solutions

Leading Sports & Outdoor Accessories Providing Company - Customer Case Study

A leading sports and outdoor accessories company faced the challenge of managing a manual and inefficient appointment process for its warehouse, which relied heavily on phone calls, emails, and spreadsheets. C3 Solutions was brought in to provide a modern and centralized solution, later identified as C3 Reservations, to automate this scheduling and create an interactive tool for their team.

The solution from C3 Solutions streamlined the entire appointment workflow, from request to departure, into an online portal for both the schedulers and the carriers. The implementation was swift, taking less than a month for the schedulers to get onboard. The results included a major reduction in phone calls and emails, improved accuracy for incoming shipments with digital document attachments, and 24/7 access for carriers. The customer was pleased with the outcome and planned to expand the use of the C3 tool to other facilities.