Case Study: a leading manufacturer of snack foods in North America streamlines carrier assignments with C3 Solutions

Leading Manufacturer of Snack Foods in North America - Customer Case Study

A leading manufacturer of snack foods in North America was struggling with the cumbersome, manual process of assigning loads to carriers for customer orders. Despite using C3 Solutions' Reservations product for dock scheduling, their team still relied on emails and phone calls to confirm carrier availability, a stressful process plagued by unresponsive carriers and a lack of visibility, which risked shipment delays.

C3 Solutions addressed this by enhancing its Reservations system to automatically email load details to carriers and post the requests on a secured carrier portal. Carriers could then acknowledge or refuse a load with a single click. The C3 Solutions product automated reminders for unresponsive carriers, eliminating manual tracking. This resulted in concrete time savings of at least one minute per load, eliminated communication errors, and provided the transport team with priceless relief from the stress of managing the process.