Case Study: a leading European grocer achieves automated, rule-based appointment scheduling with C3 Solutions

Leading European Grocer Company - Customer Case Study

a leading European grocer with 840 stores approached C3 Solutions to modernize its outdated scheduling technology and user interface. The grocer's existing application required extensive manual effort to manage complex delivery schedules based on numerous rules and exceptions, operating on a inefficient "first request, first booked" basis that was no longer viable for its growing, automated operations.

C3 Solutions implemented its C3 Reservations product, which features a powerful rule engine capable of planning for extensive constraints and priorities. The solution automated the scheduling process, considering parameters like precise unloading times, load prioritization, and door allocations. This successful implementation provided the grocer and its supply chain partners with a truly automated, "lights-out" distribution center, eliminating much of the previous manual intervention.