Case Study: a major home furnishings retailer reduces freight billing labor with C3 Reservations

How to Use C3 Reservations for More than Just Dock Scheduling

A major home furnishings retailer faced a significant challenge in its transportation department, which was spending hours each week manually reconciling carrier invoices using spreadsheets. This labor-intensive process involved verifying contract rates and fuel surcharges, requiring extensive back-and-forth communication and managerial approval. The company turned to its existing vendor, C3 Solutions, and its C3 Reservations dock scheduling software, believing it could be leveraged to automate this frustrating billing task.

C3 Solutions implemented a creative configuration of its C3 Reservations software to address the challenge. By utilizing the system's web APIs and rule engine, the C3 team developed a customized report that automatically calculates charges based on delivery data already in the system and a weekly upload of fuel rates. This solution eliminated hours of manual data entry and Excel manipulation, dramatically reduced the risk of human error, and provided the billing department with immediate access to accurate reports.