Case Study: a large food distributor cuts detention charges with C3 Reservations

How dock scheduling took a huge bite out of one food distributor’s detention charges

C3 Solutions helped a large food distributing company overcome a major operational challenge. The customer was facing chaotic dock scheduling for its 115 daily trucks, which was being managed through a single, overwhelmed spreadsheet. This led to constant overbooking and resulted in enormous detention charges of $35,000 per month due to truck delays.

The solution implemented was C3 Reservations, a scheduling software that provided labor planning, visibility, and a carrier portal for truckers to book their own appointments. By bringing stability to their operations, C3 Solutions saved the company over $35,000 every month in detention charges alone. The company also reported significant improvements in productivity and labor efficiency, with the general manager calling it one of the best apps he has ever used.