Case Study: a large retailing organization improves dock scheduling and SAP visibility with C3 Solutions

Connecting the Dots with SAP Data Integration

A large retailing organization with over 800 stores and 4 distribution centers faced labor-intensive and error-prone scheduling processes in its SAP WMS. Their dedicated team managed all appointment requests via email and a restrictive manual schedule, struggling to meet 24-hour response obligations. The retailer enlisted C3 Solutions for assistance.

C3 Solutions implemented C3 Reservations to optimize the appointment and receiving process. This provided a self-service portal for suppliers, automated scheduling, and real-time SAP integration. The results included dramatically reduced manual work, immediate appointment confirmations, faster gate processing, reduced detention fees, and improved visibility into dock activity and compliance issues.