Case Study: a leading North American natural and specialty food products distributor achieves streamlined dock scheduling and higher productivity with C3 Reservations by C3 Solutions

C3 Reservations, a Solution Rich in Functionality and Easy to Deploy

A leading North American natural and specialty food products distributor faced the challenge of improving its warehouse operations. The company was using a decentralized model where appointment takers at each distribution center spent significant time managing bookings via phone, email, and fax, which also led to carriers not respecting appointments. They sought a functionality-rich dock scheduling system from C3 Solutions to centralize the process, increase team productivity, and make carriers more accountable.

C3 Solutions implemented its C3 Reservations online scheduling system, starting with a pilot at a busy site before rolling it out to eight more locations in just four weeks. The solution delivered significant results, including a 90% reduction in phone calls, an 80% cut in overtime dock labor, a 50% increase in scheduler productivity, and a 50% reduction in carrier compliance issues. C3 Solutions provided the company with a standardized, streamlined process that realized substantial savings immediately.