Case Study: a major retailer streamlines store delivery scheduling with C3 Solutions C3 Reservations

A major retailer unburdens its store receiving team from phone calls, manual appointment books and paper audit forms with cloud based automation

A major retailing company required a dock appointment scheduling system to replace its manual logs and phone calls for store deliveries. To address this challenge, it implemented C3 Solutions' C3 Reservations, a cloud-based automation solution designed to streamline the scheduling process through a single web portal for all vendors and carriers.

C3 Solutions' implementation eliminated nearly 100% of phone calls to store receiving teams within a week. The system achieved a 96% adoption rate among carriers and vendors within a month, who benefited from reduced wait times and miscommunication. The solution also provided real-time metrics, electronic manifests, and online audit reporting, streamlining the entire delivery process from distribution centers to stores.