Case Study: Imperial War Museums drives greater efficiency with Bytes Quantum 365

Quantum 365 drives greater efficiency for Imperial War Museums

Imperial War Museums, a non-profit organisation running five museums across the UK, was struggling to make sense of its Microsoft Active Directory data. Excess historical data and incomplete metadata made licensing unclear and limited visibility into user groups, permissions, and remote-working needs. Bytes Technology recommended Quantum 365 to help improve structure, visibility, and licence management.

Bytes Technology onboarded IWM to Quantum 365, integrated it with Active Directory, and provided training and ongoing monthly support. Using the platform’s dashboards and AI Tag capabilities, IWM improved metadata organisation, identified unused licences, re-assigned subscriptions more effectively, and reduced wasted licences by hundreds. This also helped cut helpdesk tickets and lower support costs while giving teams better reporting and control.

Imperial War Museums