Case Study: Norfolk County Council transforms digital services with Bytes and Microsoft solutions

Norfolk County Council wins Digital Council of the Year 2020 with Bytes

Norfolk County Council had an ambitious digital strategy to benefit its citizens and enhance internal operations, with goals centered around digital citizen services, a productive digital workforce, and better use of data. To execute this strategy using Microsoft technologies, the council needed both technical support for effective adoption and commercial advice to maximize their investment. They chose to work with Bytes Technology for its public sector expertise.

Bytes Technology helped the council assess its objectives and implement key Microsoft solutions, including Microsoft 365, Dynamics 365, Power BI, and Power Apps. Bytes ran technical workshops to aid in deployment, configuration, and security. As a result, Norfolk County Council now fully supports remote working and uses data to deliver more targeted services. The solutions were instrumental during the pandemic, and the increased use of cloud technology is also helping the council progress toward its goal of carbon neutrality by 2030.

Norfolk County Council