Case Study: Farrer & Co LLP achieves stronger Microsoft support and resilience with Bytes Microsoft Support Services

Farrer & Co LLP achieves 100% SLA response and resolution with Bytes

Farrer & Co LLP, a respected UK law firm, required a robust support model to ensure the resilience of its complex Microsoft cloud environment for its 630 users. Their internal IT team needed 24/7/365 break-fix coverage, proactive governance, and fast-track escalation paths to minimize downtime. To meet this challenge, they partnered with Bytes for its Microsoft Support Services.

Bytes implemented its Microsoft Support Services, providing SLA-backed, 24/7 technical assistance and proactive governance. The solution delivered exceptional results, with Bytes achieving 100% response and resolution SLAs and resolving the vast majority of tickets in-house without escalation to Microsoft. This measurable success strengthened the firm's IT governance and led Farrer & Co to renew its contract with Bytes for a further 12 months.

Farrer & Co LLP