Case Study: Vintage Birdcage Cakery improves call handling and customer experience with Bytes Digital's hosted VoIP phone system

VoIP Phone System for The Vintage Birdcage Cakery

The Vintage Birdcage Cakery, an award-winning cafe and cakery in Yate, was handling more than 300 calls a day and found its existing telephony setup was unable to cope, causing customer frustration and lost bookings. Bytes Digital stepped in to help with a hosted VoIP telephone system.

Bytes Digital implemented a VoIP solution with desk phones, auto attendants, hunt groups, mobile apps, and advanced call queuing features such as position in queue and comfort messaging. The new system replaced the cafe’s ISDN lines, improved call handling and customer experience, and gave The Vintage Birdcage Cakery a robust platform for managing high call volumes more effectively.

Vintage Birdcage Cakery