Case Study: Fitness Vital achieves faster, error-free fulfillment and improved customer satisfaction with Byrd

Fitness Vital - Customer Case Study

Fitness Vital, founded by Alexander Holzhammer and Silvan Mundorf, operates an online store for high‑quality nutritional supplements and also runs other e‑commerce projects like Beerpong. As their portfolio grew and they connected multiple sales channels via Billbee, persistent fulfillment errors, lost shipments and rising customer complaints made it clear they needed a new logistics partner — leading them to choose Byrd’s tech‑driven fulfillment solution.

Byrd implemented a flexible, Billbee‑compatible fulfillment platform and international logistics network that streamlined order processing, reduced wrong or delayed shipments, and sped up delivery times. The result was fewer dissatisfied customers, a significantly lower workload for customer support, the ability to expand into new markets within weeks, and improved conversion potential thanks to faster delivery and smarter inventory distribution.

Fitness Vital

Silvan Mundorf

Co-Founder